“I kind of thought it would be like a tech service, like while I was texting someone it would be be an ongoing conversation, and so one of the things that I really disliked about the service was that it wasn't that way at all,” Brown told The Outline in a phone interview.
FREE TEXTING THERAPY TRIAL
Most of the ads Brown saw lauded the company’s seven-day free trial - a promotion she confirmed was legit after reading dozens of reviews - so she figured there was no harm in trying and signed up. Some of those interviewed requested anonymity given the stigmas surrounding mental health. All but one expressed concern over the inadequacy of the care they received while using text therapy, and the exorbitant price associated with that low-quality care. Each turned to text therapy after being inundated with ads for the service on social media. The Outline spoke with 6 current and former clients of Talkspace, BetterHelp, and Pride Counseling (one of BetterHelp’s many subsidiaries).
To kind of like, work through it right then and there.” “Like a conversation in the moment while i'm thinking about an issue. “I just wanted something more in the moment,” Brown told The Outline.
Who wouldn’t want a caring licensed therapist at their fingertips, only a simple text away, all-day every day? Especially if it was supposed to cost, as explicitly promised by nearly all text therapy sites, “ significantly less money than traditional therapy.” Brown had a busy schedule and found the cost of traditional therapy to be way too high, so she figured BetterHelp was at least worth a shot. Though she’d never tried text therapy before, the service’s allure was hard to deny. Sheyda Brown had seen the ads for BetterHelp time and time again, on social media platform after social media platform, before she decided to sign up.
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